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Shipping information
Everything about how your order reaches you. Details marked in [BRACKETS] are being finalised — our team confirms them with you on WhatsApp before any order is placed.
Where we ship
We currently ship to: [COUNTRIES YOU SHIP TO].
If your country is not listed, message us on WhatsApp — we can often arrange delivery on request.
Shipping cost
Standard shipping: [SHIPPING PRICE].
Free shipping threshold: [FREE SHIPPING THRESHOLD].
Your exact shipping cost is confirmed in writing on WhatsApp before you pay anything.
Processing time
Orders are prepared within [PROCESSING TIME] after availability and payment are confirmed.
Delivery time
Estimated delivery after dispatch: [ESTIMATED DELIVERY TIME].
Delivery estimates are not guarantees. Carrier delays, weather and customs inspections can extend them.
Tracking
A tracking number is sent to you on WhatsApp as soon as your parcel is dispatched: [TRACKING PROVIDER / CARRIER].
If tracking has not updated for several days, message us and we will chase the carrier for you.
Delayed or lost parcels
If your parcel is delayed beyond the estimated window, contact us on WhatsApp with your order details and we will open an enquiry with the carrier.
Resolution policy for lost parcels: [LOST PARCEL POLICY — replacement, refund, or claim process].
Customs, duties and import fees
Depending on your country, import duties, VAT or handling fees may be charged by your local customs authority on delivery.
Responsibility for these charges: [WHO PAYS CUSTOMS FEES]. Please check your local import rules before ordering.
Text shown in [SQUARE BRACKETS] is a placeholder. Send us the real details and they will be filled in — nothing here should go live with a placeholder still visible.