Ordering
How to order
VELXO does not use an automated checkout. Every order is confirmed personally so you never pay for something that is unavailable.
1. Choose your pieces
Browse the shop, open a product page, select your size and add it to your bag. You can keep shopping and add as many pieces as you like — your bag is saved on your device.
2. Send your bag on WhatsApp
Open your bag, tap continue, and add your name, phone number and delivery address. Tapping the WhatsApp button opens a ready-written message containing your pieces, sizes and details.
3. We confirm availability and price
Our team replies with confirmed availability, the final total including shipping, and the expected delivery window. Nothing is charged until you agree.
4. Payment
Accepted payment methods: [PAYMENT METHODS].
No card payments are taken on this website. Payment is arranged directly with our team once your order is confirmed. Never send payment to anyone claiming to be VELXO outside our official WhatsApp number.
5. Dispatch and tracking
Your order is prepared within [PROCESSING TIME] and you receive a tracking number on WhatsApp as soon as it ships.
6. After delivery
If anything is wrong, contact us straight away. See our returns & refunds page for the full process.
Text shown in [SQUARE BRACKETS] is a placeholder. Send us the real details and they will be filled in — nothing here should go live with a placeholder still visible.