Returns & refunds

You may request a return within [RETURNS PERIOD] of the delivery date.

Return requests are started by messaging us on WhatsApp with your order details and the reason for the return.

Items must be unworn, unused and in their original condition, with all original packaging, boxes, dust bags and tags included.

Items showing signs of wear, damage, odour or alteration cannot be accepted.

Exchange policy: [EXCHANGE POLICY — e.g. size exchanges accepted subject to stock].

Where an exchange is agreed, the replacement is dispatched once the original item is received and inspected.

Once your return arrives and passes inspection, a refund is issued within [REFUND PROCESSING TIME] to the original payment method where possible.

Refund method where the original payment method cannot be used: [ALTERNATIVE REFUND METHOD].

Who pays return shipping: [WHO PAYS RETURN SHIPPING].

Return address: [RETURNS ADDRESS]. Do not send a return before we confirm it — unannounced parcels cannot be processed.

Policy for sale or promotional items: [SALE ITEM RETURNS POLICY].

If your item arrives damaged, faulty or is not what you ordered, message us on WhatsApp within [DAMAGED ITEM REPORTING WINDOW] of delivery with clear photos of the item and packaging.

We will arrange a replacement, exchange or refund at no cost to you where the fault is ours.

Nothing in this policy limits the consumer rights you may have under the law of your country of residence.